How we build your agent, step by step
The biggest risk with hiring an agency isn't the build — it's the two months of silence in between. Here's exactly what happens after you book a call, what we need from you at each step, and how long it takes.
Discovery call
We talk through your product, the questions your customers actually ask, and what you want the agent to do — answer, qualify, escalate, or book. If it's not a good fit for an agent, we'll tell you on the call.
- No prep required on your side
- You leave with a straight answer on whether this is worth building
We review your content and define scope
You send us what the agent should know — help centre, docs, pricing pages, policies. We go through it, come back with exactly what the agent will and won't handle, and a fixed price for the build.
- Written scope you sign off on before any building starts
- We flag gaps in your content that would trip the agent up
Build
We ingest and index your content, write the agent's instructions and guardrails, and wire up the tools it needs — lead capture, calendar booking, human escalation — plus any integrations your case calls for.
- You get a progress update at the end of each week, not just at the end
- Built on the same pipeline running our own live demo agents
You test
We hand you a private link to the working agent. You throw real customer questions at it — including the awkward ones — and we tune answers, tone, and guardrails based on what you find.
- Nothing goes live until you've approved it
- Changes at this stage are part of the build, not a separate charge
Deployment
We put the agent live on your site — or wherever it needs to run — and confirm the handoff to your team actually works: escalations land in the right inbox, bookings hit the right calendar.
- We watch the first conversations with you, not from a distance
Handover and support
You get access to the dashboard and knowledge base tools, so you can update content yourself whenever you need to. We stay on for tuning, questions, and fixes after launch.
- You own the agent and the data it's trained on
- Support doesn't end when the invoice does
Most agents go live in 3–4 weeks from the discovery call.
Simpler builds move faster; agents with more sources or custom integrations can take longer. You'll get a real number for your case after the discovery call, not this one.
Ready to seewhat your agent looks like?
A 20-minute call is usually enough for us to tell you whether it's worth building, and roughly what it'll take.
No commitment on the call.
