Terms & Conditions

These Terms & Conditions govern your access to and use of the website at https://xflow.ai and any services provided by xFlow ("we," "our," or "us"), including the custom development, deployment, and ongoing support of AI conversational agents, workflows, and integrations.

By accessing our site, requesting a discovery consultation, or executing a Statement of Work (SOW), you agree to be bound by these Terms. If you do not agree to these terms, you must refrain from using our services.

To contract our custom AI development services, you must be a registered business entity or an individual of at least 18 years of age. You warrant that you possess the legal authority to bind your organization to these Terms.

xFlow builds, integrates, and supports custom conversational AI agents. Our agency services include:

• AI Automation Services: Sales, lead qualification, reception, and customer support AI systems.
• Chatbot & Channel Development: Deploying agents to websites, WhatsApp, and CRM pipelines.
• Website & Flow Development: Front-end widgets and API bridges to wire agents to your tools.
• AI Consulting & Auditing: Scoping feasibility, reviewing logs, and structuring company data.
• Custom Integrations: Hooking models into Stripe, booking systems (e.g., Calendly), and CRMs.

As a client using our services or deployed agents, you agree not to:

• Provide training documents, manuals, or database access containing intellectual property or data that you do not own or have clear permission to use.
• Attempt to reverse engineer, decompile, or copy the architectural code of our custom backend systems.
• Train agents to engage in deceptive, fraudulent, defamatory, or unlawful communication.
• Bypass system rate limits, inject malicious prompt scripts ("jailbreaks"), or overload API nodes.

Our development fees operate on project-based quotes rather than monthly software seat subscriptions:

• Build Deposits: Custom builds require a deposit before coding begins, with milestone balances invoiced upon staging delivery and final production handover.
• Ongoing Support: Support plans are invoiced monthly and can be canceled with a 30-day notice.
• Model Costs: API usage costs (OpenAI, Gemini, Anthropic, Twilio, Resend) are billed to your account at exact cost with zero markup.
• Refund Policy: Since build services are project-based and labor-intensive, deposits are non-refundable after development work has commenced.

We estimate build timelines (e.g., 3–4 weeks for Starter builds) in good faith. However, delivery is contingent on your timely cooperation:

• You must provide clean, accurate knowledge base articles and credentials to integrated platforms.
• Delays in providing client assets, API keys, or approvals will extend project milestones.

Ownership of deliverables is structured as follows:

• Client Materials: You retain full ownership of all training files, company documents, logos, and customer databases supplied to us.
• AI Agent Configurations: Upon full payment, you own the customized agent prompt definitions, vector database structure, and integration scripts custom-written for your build.
• Core Platform Code: xFlow retains all rights, titles, and interests in our proprietary RAG pipelines, training platforms, dashboards, and pre-built connector libraries.

Both parties agree to protect and keep strictly confidential all proprietary business insights, codebase secrets, customer data, and operational strategies disclosed during the course of cooperation.

Our agents run on model APIs and web hosting networks controlled by third parties (such as OpenAI, Anthropic, Google, AWS, and Cloudflare).

We are not liable for service outages, response latency, or pricing updates originating from these model providers. We will work in good faith to update routing nodes should standard APIs experience extended downtime.

Either party may terminate support subscriptions at any time with a 30-day written notice. Upon termination, we will handover active prompts and export training configurations, and delete remaining data from our hosting containers.

Our services, platform, and custom-built agents are provided "as is" and "as available" without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, or error-free uptime.

To the maximum extent permitted by law, xFlow's liability for any claim relating to our builds, website, or services shall be capped at the total amount paid by you to xFlow under the specific Statement of Work (SOW) during the 6 months preceding the event giving rise to the claim.

These Terms & Conditions and any dispute arising from them shall be governed by and construed in accordance with the laws of India, without regard to conflicts of law principles.

Any legal action, suit, or proceeding arising under these Terms shall be instituted exclusively in the competent courts located in Surat, Gujarat, India.