A support agent that actually knows your product
Your customers want answers, not a queue number. We build a support agent trained on your help centre, policies, and FAQs that answers instantly — and hands off to your team the moment it can't.
Support volume grows. Your team doesn't.
Your best reps spend most of their day on the same password resets, shipping ETAs, and refund-policy questions — instead of the issues that actually need judgment. A support agent handles that repetitive layer automatically, around the clock, without adding headcount.
Volume overload
Repeating the same questions across chat and email burns time, increases wait times, and pulls agents away from complex issues.
Inconsistency
Different agents, shifts, and sources of information lead to conflicting responses and frustrated customers.
Fallout
Slow resolution increases refunds, chargebacks, and churn, and forces teams to spend more time on angry follow-ups.
Late responses
When support is offline or backlogged, customers abandon, issues pile up, and your team starts every conversation from scratch.
Trusted resolutionat scale
We build an agent that answers accurately, stays on your policies, and hands off smoothly when a human is needed.
Instant answers
Handle repetitive questions immediately, 24/7, without adding headcount.
Always on policy
Keep responses consistent by grounding answers in your help center and rules.
Smart responses
Resolve issues without opening tickets, reducing volume across channels.
Faster escalations
Hand off complex cases with full conversation context and clear summaries.
Lower handle time
Reduce time spent searching docs and rewriting the same responses.
Better experience
Give customers fast, confident help that feels consistent across every touchpoint.
Running a D2C brand? See how this applies to Indian D2C support
Live in3–4 weeks
Discovery & scope
We review your help centre, policies, and FAQs and scope exactly what the agent will handle.
Build & configure
We ingest your content, define tone and escalation rules, and wire up the tools it needs.
You test
You review real conversations against your agent before anything goes live.
Deploy & support
We launch it on your site and stay on for tuning and support after.
Make customer serviceyour competitive edge
Try Max, our support agent, on real order and shipping questions — then tell us what you need built.
No commitment on the call.
