AI Support That Answers From Facts, Never Guesses.
Experience an autonomous support agent built on verifiable citations, strict two-tier guardrails, transparent safe abstention, and seamless human escalation.
Interactive Support Agent Demo
Test real customer inquiries against verified client stores (Fernhollow Goods, Aether Wear, Nordic Roast). Inspect citation drawers, preview responsive device viewports, or expand into the full workspace.
Customer Support Specialist
Hello! I'm Max, your customer support assistant for Fernhollow Goods. I can help with order tracking, shipping policies, returns, refunds, or product care. How may I assist you today?
Built for Certainty, Not Creative Writing
Every feature below is implemented, tested, and actively functioning in this demonstration.
Interactive Citations
Every answer carries verified source pills showing the exact article name and page number. Customers and operators can inspect the grounded passage in one click.
Safe Abstention Protocol
When a question falls outside documented policies or below our similarity floor, the agent refuses to speculate and offers to connect with human teammates.
Deterministic Escalation
Triggers on explicit user requests, sensitive topics (fraud/chargebacks), or repeated failed turns, packaging full conversation summaries into structured tickets.
SSRF-Safe Ingestion
Crawler blocks private IP addresses (RFC1918), cloud metadata endpoints, and non-HTTP protocols across every redirect hop with a strict 10-second timeout.
Operator Trace Inspector
Live debug trace reveals latency (ms), retrieved chunk cosine similarity scores, and active system prompt rules for complete operational transparency.
Central Config Architecture
Business identity, brand voice, operating hours, policies, and escalation thresholds live in one typed schema, enabling rapid client deployment without code rewrites.
How xFlow Delivers Your Custom Agent
Knowledge
Ingest your help center, FAQs, PDFs, and API policies.
Configure
Define tone, brand personality, and strict negative guardrails.
Test
Run automated regression suites and edge-case verification.
Customize
Integrate with Zendesk, Gorgias, Shopify, or WhatsApp.
Deploy
Embed lightweight widget on your site with live monitoring.
This demonstration uses sample policies for a fictional merchant (Fernhollow Goods). Human handoffs and support ticketing are simulated within the interface and do not notify an active support queue. In production client builds, xFlow connects to your live ticketing APIs. We do not claim unqualified 100% accuracy; instead, our architecture enforces conservative retrieval cutoffs so the agent safely abstains or escalates whenever confidence is below verified thresholds.
Ready for a Custom Support Agent?
We design, test, and deploy bespoke AI support systems tailored to your catalog, policies, and ticketing software.