AI customer support agent for Indian D2C brands
xFlow builds AI support agents for Indian D2C brands that answer order-status, shipping, and returns questions instantly from your own product and policy content, then hand off to a human when a query needs one. Test it yourself — upload your own documents in the live demo and watch the agent answer from that content, before you commit to a project.
D2C support volume grows with every campaign
Performance marketing brings the same handful of order and policy questions at scale — answering them fast, consistently, and correctly is the part that doesn't scale with a small team.
The same questions, on repeat
Where's my order, when will it ship, can I exchange this size — the same handful of questions arrive hundreds of times as ad spend drives traffic.
Support scales slower than growth
Every campaign spike means a support spike. Hiring ahead of it is expensive; falling behind it costs refunds and bad reviews.
Policy answers need to be exact
Return windows, COD availability, and exchange rules vary by product and campaign — a generic script gets these wrong.
After-hours orders don't stop
D2C buying doesn't keep office hours. A question asked at 11pm waits until morning unless something answers it sooner.
Answers groundedin your own policy
An agent trained on your actual product and policy content, not a generic script — built for you, tested by you before it goes live.
Instant order-status answers
Handles order tracking, shipping timelines, and return-window questions the moment they're asked, day or night.
Grounded in your actual policy
Trained on your real returns, exchange, and shipping policy content — not a generic script that gets the details wrong.
Hands off when it should
Escalates to your team with a ticket the moment a question needs a human judgment call.
Test it before you build it
Upload your own product or policy PDF to the live demo and see exactly how it would answer your customers — before any commitment.
Common questions
Yes — the agent is trained on your content (product pages, policies, help docs) rather than tied to a specific storefront platform, so it works alongside whatever you're already running.
Yes. Upload your policy as a PDF or paste your policy page URL into the live demo and ask it real questions — no signup required.
It escalates to your team with a ticket rather than guessing — the same escalation flow shown live in the demo.
No — it's a one-time project fee to build the agent, from ₹1,25,000, plus optional ongoing support from ₹15,000/month. See the full breakdown on our pricing page.
Test it on your ownpolicy content
Upload your actual returns or shipping policy to the live demo and see exactly how it answers — then tell us what you need built.
No commitment on the call.
